How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 11799
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your UK Appliance Question Here...
Daniel T. is online now
A new question is answered every 9 seconds

i have a hotpoint dwf30 it will not drain, the pipes are not

Customer Question

i have a hotpoint dwf30 it will not drain, the pipes are not twisted.....any ideas
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Daniel T. replied 5 years ago.

Hi

 

If its not draining then you need to check the drain hose if under sink remove the spigot and make sure theres nothing in there.

If thats fine then you need to remove the lid and the right hand side panel.

From there you will see the pump.

Scoop the water from inside the dishwasher then you can remove the drain pump and clear any debris in there but be carefull as usaully its glass blocking it then refit pump and try again. hopefully that should sort it out.

If you need anymore info just get back to me.

 

Regards

Customer: replied 5 years ago.

I've already found my prob lem with the draining, it was a disc on the connector. but now when I turn it on it is making no attempt to fill.....it is just a humming noise in the background. could I have burnt it out by letting it sit so long trying to empty with a blocked exit

judy

Expert:  Daniel T. replied 5 years ago.

Hi

 

Ok when you set it off on a programme do you hear the pump run?

feel the water fill at the bottom were the fill pipe screws on to it

is this humming?

 

Thanks

Customer: replied 5 years ago.
yes it is humming, but now sound of water...there is a positive humming
Expert:  Daniel T. replied 5 years ago.

Hi

 

Ok thanks is the pump running or is it just humming

does it still do the same with the door open?

is there water in the machine?

 

thanks

 

Customer: replied 5 years ago.

how do I define if it is running or just humming, i think it may be just humming. when you open the door the on off switch automatically defaults to an off no programme will run so can answer the second question

thanks

judy

Expert:  Daniel T. replied 5 years ago.

Hi

 

Ok so if the pumps humming its either blocked or the pump is faulty so you will need to remove the pump and see if there is anything stuck in it.

Also make sure the impeller turns ok it should just ping round.

try that and let me know how it goes.

 

regards

Customer: replied 5 years ago.

to get to the pump it's top off and right hand side - yes?

 

can I come back to you tomorrow - what time are you online. let me know.

 

i am an hour ahead (if you're in the UK), I am in sothern spain........i will get my partner to look for me and come back to you, to pay.......

 

wierd how it all worked when we packed it, and when we first connected it.....

judy.

Expert:  Daniel T. replied 5 years ago.

Hi

 

Yes to get to the pump its lid of right hand side off and you might need to take the bottom cover on the front off.

I will be back on again at about 6pm uk time tomorrow but you can replie any time as when i log on i will get it stright away.

good luck with it.

 

regards

Customer: replied 5 years ago.
we've had all the panels off, I am told that all is moving. also that the motor is going. any other ideas
Expert:  Daniel T. replied 5 years ago.

Hi

 

Ok so whats happening now when you restart a cycle?

is it draining out?

 

Thanks

Customer: replied 5 years ago.
no just the lights come on and you can hear that the machine is on but no noise of any water go in for it to drain out
Expert:  Daniel T. replied 5 years ago.

Hi

 

Right so if its not filling up you will see the fill vavle at the back were the water pipe screws on to with a muiltmeter check to see if you are getting 240v to the valve.

If you are then the valve is faulty and will need to be replaced.

let me know what you find.

 

Regards

Customer: replied 5 years ago.

You've lost me now, whats a multimeter check. is it on the machine. what am I looking for.

 

ugh!!!!!!! i gradually loosing I will just throw it out the door in a minute

 

Expert:  Daniel T. replied 5 years ago.

Hi

 

A multimeter is a meter which checks for voltage we need to know weather you are getting power to the fill valve for it to fill.

 

Regards

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman
 
 
 
Chat Now With An UK Appliance Technician
Daniel T.
Daniel T.
senior service enginner
10889 Satisfied Customers
20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.