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Ask Techdesk Your Own Question
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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i have error code e007 on hoover washing machine - and door

Customer Question

i have error code e007 on hoover washing machine - and door won't open...any ideas ?
Submitted: 7 years ago.
Category: UK Appliance
Expert:  Techdesk replied 7 years ago.


Can you post the model number of the appliance please?


Has it stopped full or empty of water?



Customer: replied 7 years ago.
Vision HD 1200
Cycle finished (several times - cleanest washing ever !!)
But e07 on display and security light still on and door won't open.
Help ?
Expert:  Techdesk replied 7 years ago.


Sorry, no prizes for guessing this one.


E07 indicates Defective Door Safety Lock Device (blocked closed) and/or Wiring.


If you unplug the appliance from the wall socket does it unlock then?

If not, I'm afraid it's a case of unplugging the appliance and taking the top off.

Reach down the front until you come to the door lock.

Try to see if you can unlock it by "waggling" it about.


If you can't, you'll need to work it back and forth, side to side until it comes off of it's screws.

Once off, lift it off the door latch.


You will of course have to replace the door lock.


Hope this is of some help

Let me know how it goes or if you need more help.