How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 11897
Experience:  EPA Certified HVAC
Type Your UK Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have Brandt fridge/freezer. Motor runs and fridge is OK but

Customer Question

I have Brandt fridge/freezer. Motor runs and fridge is OK but freezer only partially. Many times I've overcome this problem using a hotgun to defrost (although it's supposed to be 'frost free') but now it doesn't work. Any ideas on what the problem might be?
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Bryan replied 5 years ago.
you probably need to remove the back panel in the freezer section and defrost the coil compltely and then you need to test the defrost system to find where its failing, I'm not sure if its the defrost timer, defrost thermostat, or defrost heater. it has to be one of the three.can you get me the model #? thanks Bryan
Customer: replied 5 years ago.
Thanks Bryan. Not sure which is model number but what is shown is HTK 8oAA and R600a (ce). I believe Brandt use a PCB(?) rather than a thermostat.
Expert:  Bryan replied 5 years ago.
you may be right, I cant get the info on this so I'll opt. out ,but I know its one of the things I mentioned. thanks Bryan
Bryan, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 11897
Experience: EPA Certified HVAC
Bryan and other UK Appliance Specialists are ready to help you
Customer: replied 5 years ago.

 

By opting out you mean you can't be of any help which leaves me none the wiser. What do I owe you for your time? Or is it 'no help, no charge'

 

Customer
Expert:  Techdesk replied 5 years ago.

Hiya,

In your intial post, did you mean that defrosting the freezer manually no longer gets it working again?

 

Thanks

Customer: replied 5 years ago.

Hi,

First thing is that I'm in the UK...does that make a difference?

Anyway, to answer your question, when the freezer stops working I usually apply a hotgun to the horizontal grid at the base of the plastic back panel...I don't actually get to the coils which, I assume are behind the back panel ( which I don't know how to remove). The panel seems to held in place by plastic studs which don't appear to be unscrewable!

Hope this helps.

 

Expert:  Techdesk replied 5 years ago.

Hiya,

Being in the UK is ok, I'm there too. LOL.

OK, the first thing to do is just do a manual defrost, ie, turn the machine off, 24 hours with the doors open. This will clear the evaperator in the freezer.

Turn it back on and if it starts working again then the initial post here from Bryan will be on the right lines.

There are 3 parts associated with the defrost function.

The first is the pcb, this controls everything.

The next is the defrost heater and the last the defrost thermostat.

I would suspect the heater (or thermal fuse if fitted) is open circuit.

This means it's not defrosting properly and ice builds up on the evaperator. Once this the fan is unable to circulate the cold air so the freezer gets warmer.

 

Carry out the manual defrost. See how it goes and let me know.

 

Good luck with the diagnosing.

 

Thanks

Customer: replied 5 years ago.

Thanks, I'll do that and let you know what happens

 

Customer/p>
Customer: replied 5 years ago.

Many thanks, XXXXX XXXXX worked and freezer now running OK. Nothing else seems to be wrong so I'll leave well alone!!

 

Customer/p>
Expert:  Techdesk replied 5 years ago.

Hiya,

 

Just come back if the fault returns quickly.

 

Thanks

Customer: replied 5 years ago.
Just to let you know that I have accepted but the message I got back was a little confusing in that it mentioned Bryan Paul....hope the money goes to you because Bryan opted out.
Expert:  Techdesk replied 5 years ago.

Hiya,

No problem, I'll notify them what's happened.

 

Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman