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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Bought this WD40FW2610 and it will not pickup channels when

Customer Question

bought this WD40FW2610 and it will not pickup channels when i run the scan
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: i have just hooked it up as it is new out of the box
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu only works on the startup
JA: How long has this been an issue? What happened right before this popped up?
Customer: my other tv works good so no problem with source
JA: Is there anything else the TV Technician should be aware of?
Customer: when i run the setup system and it comes to the scanning channel program and i wait for it to run through but when it has finished running i get a message saying no channels found
Submitted: 9 days ago.
Category: TV
Expert:  Anthony_Infotech replied 9 days ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Customer: replied 9 days ago.
ok ty
Expert:  Anthony_Infotech replied 9 days ago.

How are you watching TV services please?satellite cable box\cable straight no box\antenna?

Customer: replied 9 days ago.
no ty
Customer: replied 9 days ago.
cable
Expert:  Anthony_Infotech replied 9 days ago.

At some point you may be offered a phone call option ,I am not available by phone at this time (message is sent by the site not me) however if you use the option another tech may be able to help you that way, you can accept or reject the offer, I only am using this format of typing\chat today

Expert:  Anthony_Infotech replied 9 days ago.

Is it a cable box though?or cable straight from the wall to the antenna socket no box?

Expert:  Anthony_Infotech replied 9 days ago.

A cable box will be a physical box usually located under the TV

Expert:  Anthony_Infotech replied 9 days ago.

Are you confused by the site?you only need to reply back in the box below thanks