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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I get the sound, but no picture, Almost 10 years old. Where

Customer Question

I get the sound, but no picture
JA: What's the model number of your TV? How old is it?
Customer: Almost 10 years old. Where do I get the model #?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Correct, I can get any pictures on any of the input including the menu
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday while I was watching Netflix
JA: Is there anything else the TV Technician should be aware of?
Customer: No, I called the dish network and they troubleshoot and said nothing wrong on their end and suggested I call u
Submitted: 10 days ago.
Category: TV
Expert:  Mike G. replied 10 days ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

What is the model number printed on the back of the tv?

Expert:  Mike G. replied 10 days ago.

Are you having website difficulties preventing you from replying?