Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
Could you please provide the model number from the back of the tv?Are you not able to get to the app screen with the icons (such as netflix) in the first place?Or you can select an app, but it won't open ?