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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't get my TV to connect to my wifi

Customer Question

i can't get my TV to connect to my wifi
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Expert:  Nathan replied 1 month ago.

Can you please give me the full model number from the back of the tv, Rosanne?
Has this worked on the tv previously, or are you trying to use it for the first time?

Customer: replied 1 month ago.
tc-p420st30
yes, but with a different wifi #
Customer: replied 1 month ago.
i switched from cox to verizon. have a different router.
Customer: replied 1 month ago.
i have 2 wifi addresses. neither works
Expert:  Nathan replied 1 month ago.

Thank you for confirming,

so when you go into the tv settings under network, it doesn't see any wifi networks at all?

How far is the tv from the router?

Customer: replied 1 month ago.
in the adjoining room
msg: connection failed. make sure there is a wifi to connect to
Expert:  Nathan replied 1 month ago.

The likely issue is that your new wifi network is only putting out a 5g signal, which the panasonic is not capable of using.

Can you tell me what apps/content you are primarily using on the tv?

Customer: replied 1 month ago.
i have 2 wifi networks. one is 5g, the other is larger. it's attempting to connect to the 5g. how do i change that?
Expert:  Nathan replied 1 month ago.

If you have 2, one should be a 2.4g, which is the one your tv needs to use.

When you go to the network setup, it should "scan" or search for networks and display a list of options. You would need to choose the 2.4ghz network, then put in your password.

Customer: replied 1 month ago.
i tried that. still doesn't connect.
Expert:  Nathan replied 1 month ago.

Does it ever see the new network in the first place, prompt for a password, etc?
Or does it not show at all?

Customer: replied 1 month ago.
it sees both networks. asks for passwords. the only thing i can think of is that my passwords are case sensitive but i can't input lower case. what do you think?
Expert:  Nathan replied 1 month ago.

Yes, passwords are case sensitive, if you are not entering them exactly, they will not work.

You should have an arrow (like a shift key) or an abcABC looking button on the on screen keyboard that you can select to switch to lowercase

Customer: replied 1 month ago.
still no working. i'm going to call verizon. thank you for trying. please make sure i'm not billed.
Expert:  Nathan replied 1 month ago.

That is not how the site works, you paid your fee to the site for my time and expertise in advising you. If the password *****'t working, that is really outside of my control.

I can help you with the tv functionality, but you do have to have the correct password.

Are you not seeing the shift button on the on screen keyboard?
Have you tried using the individual digits/characters?