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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No pic but still have audi, just a sec, only one source,

Customer Question

no pic but still have audi
JA: What's the model number of your TV? How old is it?
Customer: just a sec
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only one source, cabel, picture does not work can not see settings
JA: How long has this been an issue? What happened right before this popped up?
Customer: Happened first time this am, it was difficult to change challis for a few hours right before the screen went dark, 49 inch bought in 2016 from Amazon
JA: Is there anything else important you think the expert should know?
Customer: I only have an receiver a cabel box and WI FI
Submitted: 12 days ago.
Category: TV
Expert:  Anthony_Infotech replied 12 days ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 12 days ago.

So just to clarify if you press the menu button of the sets own remote control the menu does not come up (during the fault)