Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
Please try a hard reset of the player as follows:
1) Unplug the unit's power cord from the wall.
2) Press and hold the On/Standby button on the left hand front of the unit for 15 seconds and release.
3) Wait a minute.
4) Plug the power cord back in and press On/Standby once.
Let me know if it powers up.
I'm sorry I'm unavailable by phone- the website sends that offer without my consent. Were you able to try those steps? Please reply back on this page as to where you are stuck.
Please send a reply back.
Are you still with me here?
Okay. Were you able to get Netflix and Hulu before- were they already setup and working on this player (I have no way of knowing)?
Offhand this points to a defective/faulty player and you will likely need to have this serviced by Sony. On a user level, you can go into the "Easy Network Settings", then perform a "Reset to Factory Settings" then setup the player as if it were new (this is outlined in the manual on page 33 of the manual at the link below):
If you're still having the same issue beyond that then you would need to start a warranty repair ticket on the Sony by using the link below:
I'm sorry there's not a quick fix beyond those steps. Please keep in mind that I cannot control the diagnosis of the Sony- I can only help by pointing you in the right direction with regards ***** ***** fix.
Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?
Do you need further assistance with this?