How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I want to connect my blu ray dvd player to tv but have no

Customer Question

I want to connect my blu ray dvd player to tv but have no signal on tv
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Insignia CQNBCYA005433
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the others work but the one in bedroom doesn't since I was trying to hook up the player I can't get regular tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was going to play a movie and when I stopped it could not go back to tv channels
JA: Anything else you want the TV expert to know before I connect you?
Customer: no and thank you
Submitted: 13 days ago.
Category: TV
Expert:  Aric replied 13 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 13 days ago.

Please get the model number off of the back of the TV and also get the Brand and Model of your Blu Ray player. I also need to know what type of cable you're using (HDMI, etc.). Reply back with that info and I can help you.

Expert:  Aric replied 13 days ago.

Send a reply if you need help.

Expert:  Aric replied 13 days ago.

I'm unsure why you're unable to reply, but on MOST Insignia TV's the "Source" or "Input" button on the remote is what allows you to change sources. Can you find that button?

Customer: replied 13 days ago.
model # for tv is E32BAZNKANBFNNXand dvd player is BD-J5700
Expert:  Aric replied 13 days ago.

The TV model number is ***** valid- that's a serial number. Anyhow, is the Blu Ray connected to the TV using an HDMI cable? Additionally, ARE you able to find a button on the Insignia remote labeled "Input" or "Source" please?

Customer: replied 13 days ago.
Customer: replied 13 days ago.
the input button is not working
Expert:  Aric replied 13 days ago.

Using the original Insignia remote? Are the batteries good- do OTHER buttons on that remote work?

Customer: replied 13 days ago.
no
Expert:  Aric replied 13 days ago.

No to what- no you're not using the original remote?

Expert:  Aric replied 13 days ago.

Please elaborate.

Expert:  Aric replied 13 days ago.

Or you ARE using the original remote- but no buttons will work?

Customer: replied 13 days ago.
i am
Expert:  Aric replied 13 days ago.

Okay, are the batteries good in that remote- have you tried replacing them?

Customer: replied 13 days ago.
they r good
Customer: replied 13 days ago.
good bye
Expert:  Aric replied 13 days ago.

I'm unsure how you confirmed this, but if they are then it would seem your TV either has a hardware failure or the processor has locked up. Please try the steps below:

1) Unplug the TV's power cord.

2) Press and hold the power button on the TV itself (not the remote) for 15 seconds and release.

3) Wait a minute then plug the TV back in.

Let me know if the remote works.

Expert:  Aric replied 13 days ago.

Were you able to try those steps and is the remote still not working?