Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
Please get the model number off of the back of the TV and also get the Brand and Model of your Blu Ray player. I also need to know what type of cable you're using (HDMI, etc.). Reply back with that info and I can help you.
Send a reply if you need help.
I'm unsure why you're unable to reply, but on MOST Insignia TV's the "Source" or "Input" button on the remote is what allows you to change sources. Can you find that button?
The TV model number is ***** valid- that's a serial number. Anyhow, is the Blu Ray connected to the TV using an HDMI cable? Additionally, ARE you able to find a button on the Insignia remote labeled "Input" or "Source" please?
Using the original Insignia remote? Are the batteries good- do OTHER buttons on that remote work?
No to what- no you're not using the original remote?
Or you ARE using the original remote- but no buttons will work?
Okay, are the batteries good in that remote- have you tried replacing them?
I'm unsure how you confirmed this, but if they are then it would seem your TV either has a hardware failure or the processor has locked up. Please try the steps below:
1) Unplug the TV's power cord.
2) Press and hold the power button on the TV itself (not the remote) for 15 seconds and release.
3) Wait a minute then plug the TV back in.
Let me know if the remote works.
Were you able to try those steps and is the remote still not working?