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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have an insignia tv serial #5766l18370436/ Last night I

Customer Question

Hi, I have an insignia tv serial #5766l18370436/ Last night I tried to turn it off and the remote wouldn't do it. I thought it might need new batteries so I put new ones in, but that didn't work. I unplugged it, and this morning it still won't go on. I can't find an on/off switch on the tv, so I can only use the remote. Help!!
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: Maybe 5 months old. Model No. NS-32D311NA17
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV won't go on. I don't know what you mean by all sources/inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened last night. The television wouldn't go off so I thought the remote needed batteries. I changed the batteries, but it still doesn't work.
JA: Anything else you want the TV expert to know before I connect you?
Customer: not that I know of
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hello, My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
Please send me a hello in the mean time so i know you are there ?