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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv does not get netflix. we have Spectrum cable,formerly

Customer Question

My tv does not get netflix. we have Spectrum cable,formerly time warner andaftertesting it said it was the tv.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: i'll get that info
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: that is our only tv model m4711-a2 serial no lwjj0lbp2100159
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 2 weeks nothing i can think of
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: TV
Expert:  Aric replied 6 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 6 days ago.

I need to ask for some more info to help you with this.

1) Were you able to get Netflix previously?

2) Did you get a new Modem/Router with the equipment Spectrum installed?

3) What exactly happens when you try to access Netflix?

Please elaborate.

Expert:  Aric replied 6 days ago.

Simply reply back if you need help.

Customer: replied 6 days ago.
i could get netflix earlier yes i got anew router with it several years ago i just unplugged it and am restarting it please wait
Expert:  Aric replied 6 days ago.

Okay, it seems you're following your own agenda. If you need help reply back with what you see on the screen.

Customer: replied 6 days ago.
now i can't even get to come on
Expert:  Richard replied 6 days ago.

Hi there and welcome

Have you connected the TV to the new network the router has?

Please let me know