Hi Pearl. I have been having issues for some time with my TV in Bedroom. When I turn on the tv, get fuzzy picture then picture but no sound. Directv new box and I had them out and said wasn;t receciver. I purchased new tv bbut same problem. I changed HDMI
cable and still the same. When I unplug HDMI and plug back in sound comes and all fine. I have a rocketfish splitter which goes to another tv in kitchen but no problems with it.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Yes, recently started. I had a Sony tv which is rather old and the samsung I bought is a LED smart TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Once I unplug and plug cable in. All works.
JA: How long has this been an issue? What happened right before this popped up?
Customer: couple of months. I was thinking perhaps the rocketfish splitter may need to be replaced
JA: Anything else you want the TV expert to know before I connect you?
Customer: think thats it.