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Aric
Aric, Technician
Category: TV
Satisfied Customers: 44229
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I can't hook up my wireless. If I hit the netflix it says

Customer Question

I can't hook up my wireless. If I hit the netflix it says I'm not connected, but can't anywhere on menu tohook up wireless.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: My husband is looking it up now.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: E28h-Cl
JA: How long has this been an issue? What happened right before this popped up?
Customer: We live far out of town and just got internet. This is the first time I have tried it. Every thing else works g
JA: Anything else you want the TV expert to know before I connect you?
Customer: That's my only problem
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 3 months ago.

Press the MENU button on the remote. The on-screen menu is displayed. 2. Use the Arrow buttons on the remote to highlight Network and press OK. The Network menu is displayed. 3. If you do not see your wireless network displayed, highlight More Access Points and press OK. The More Access Points menu, which is a list of available wireless networks, is displayed. 4. Highlight the name of your wireless network (this is the network’s SSID) and press OK. 5. Using the on-screen keyboard, enter your network’s password, then highlight Connect and press OK. 6. Press the EXIT button on the remote.

Expert:  Aric replied 3 months ago.

if you get stuck you can reset the TV to factory settings, and once the set restarts- you will be able to run through the initial setup and enter your Wi Fi network info:

To restore the TV to its factory default settings:
1. Press the MENU button on the remote. The on-screen menu is
displayed.
2. Use the Arrow buttons on the remote to highlight System
and press OK. The SYSTEM menu is displayed.
3. Highlight Reset & Admin and press OK. The RESET & ADMIN
menu is displayed.
4. Highlight Reset TV to Factory Defaults and press OK.
5. If you have changed the default parental control passcode,
enter it now.
The TV displays, “Select Reset to restore all TV settings to
factory defaults and clear all account information.”
6. Highlight Reset and press OK.
7. Wait for the TV to turn off. The TV will turn back on shortly
afterward and the Setup App will begin.

Expert:  Aric replied 3 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.