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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43364
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Intermitte sound problem Sony tv, 10 to 13 uears old Sony

Customer Question

Intermitte sound problem Sony tv
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: 10 to 13 uears old Sony Bravia mod l kdl40s3000
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu works problem the same on all inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started
JA: Anything else you want the TV expert to know before I connect you?
Customer: problem started about a week ago Ben the same since started
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 1 month ago.

By far the most common cause of this problem, is a glitch in the cable box processing.

Please follow the steps below:

1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).

2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).

3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.

4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

This should restore the sound. However if it does not, then please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 1 month ago.

Were you able to run through those steps please?

Expert:  Aric replied 1 month ago.

I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.