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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We currently have no picture or sound but there is power to

Customer Question

We currently have no picture or sound but there is power to the tv. We have a 62 inch Bravia
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Sorry 52 inch
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Kdl-52xbr9. No problem with our 1 other tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: The tv was on and suddenly there was no picture or sound. It came back on for a few seconds, then went blank again.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Not that I know.
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 3 months ago.

I need to ask for more info to help here:

1) What's connected to the set- is there a cable box?

2) If you use the original Sony remote and press the HOME (Menu) button, does the MENU display?

3) What is the status of the power light (red or green) and is it lit steadily or blinking?

Expert:  Aric replied 3 months ago.

Please send a reply back if you need help.