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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Netfix movies keep buffering. This happened before and a

Customer Question

Netfix movies keep buffering. This happened before and a tech came to my home and replaced the chip. It is a waste of time and money dealing with this problem.
JA: What's the model number of your TV? How old is it?
Customer: I will get right back with the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: model number e13-02. Just when I am on Netflix or amison
JA: How long has this been an issue? What happened right before this popped up?
Customer: just jioned amison and it happened right away
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please