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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8862
Experience:  40 years experience as audio,video repair and installation tech
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My LN46A650A1FXZC has no sound and pushing the buttons on

Customer Question

My LN46A650A1FXZC has no sound and pushing the buttons on the tv itself and on the remote don't do anything
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Samsung LN46A650A1FXZC
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No never had any issues
JA: How long has this been an issue? What happened right before this popped up?
Customer: No the tv menu does not work . None of the buttons work . It all happened out of nowhere
JA: Anything else you want the TV expert to know before I connect you?
Customer: I noticed the 110v plug has some damage to it so I put a new plug end on myself .
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when ready ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

Customer: replied 1 month ago.
Hello jack
Expert:  Jack replied 1 month ago.

Hello First thing to try here is a reboot ;

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for 5 minutes before you try it again.

If that does not do it then we are looking at internal problems with the tv.

let me know how that goes.
May be a good idea to do the same with the cable box as well

Customer: replied 1 month ago.
Ok sound is back and remote works now . Hopefully it lasts !
Expert:  Jack replied 1 month ago.

Glad to hear that and If that answers your question please do take the time to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time (no additional charges) if you have questions or need further help.

Expert:  Jack replied 1 month ago.

.

Expert:  Jack replied 1 month ago.

Any questions on this ?

Tv is working now ?
Remember that you can come back here at any time after rating (no additional charges) if you have other questions related to that

Customer: replied 1 month ago.
Ok so it worked for about 20 min and now no sound and remote doesn't work anymore
Expert:  Jack replied 1 month ago.

Your TV's main board is defective then

Expert:  Jack replied 1 month ago.

Cannot find a Canadian supplier for it but I can tell you that to have a shop repaired this at home could cost you around $300 to $350 parts included and perhaps $50 less if you take it to the shop yourself .

if i may be frank , considering the age of the tv and the fact that you can get a new 50" tv with all the bells and whistles for around or less than $500 ,I would think twice before investing that kind of money into this one.

I think your money would be better invested in a new tv .

Expert:  Jack replied 1 month ago.

The main board alone is over $150

Expert:  Jack replied 1 month ago.

Let me know if you have other questions