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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sound but no picture on tv. dvd has picture. it's

Customer Question

I have sound but no picture on tv. dvd has picture. it's just the regular tv that has no picture
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: sharp aquos. the sound is fine, picture does not work.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu works. no problem on the video/dvd input
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now. nothing happened that i am aware of.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hello, I am the technician assigned to help you and I will do my best to provide you with excellent service. I have been helping people on this site since 2009, which supports my livelihood. Every moment that I am helping you is on the honor system, until you submit a positive 3-5 star rating when I provide your answer.

I see you were chatting with the site's automated response system. Now that you are talking to a real technician, please reply asap so that I know you are ready to proceed.

-Who is your tv channel provider? comcast or directv or...

-Do you change channels with the original tv remote or the provider's remote?

Expert:  Mike G. replied 1 month ago.

Are you having website difficulties that are preventing you from replying?

-Who is your tv channel provider? comcast or directv or...

-Do you change channels with the original tv remote or the provider's remote?