Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- What exactly showing up currently on TV screen?
Guide page means TV is getting video signals of cable box and it is cable box internal problem that isn't processing channel signals, rebooting the cable box will help to fix the problem.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.