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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 55 inch samsung is on but no picture... dont know model

Customer Question

hello, my 55 inch samsung is on but no picture...
JA: What's the model number of your TV? How old is it?
Customer: dont know model number, but it was given to me with this problem...
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, and just this tv.. it seems to be a isolated issue
JA: How long has this been an issue? What happened right before this popped up?
Customer: ok, my manager gave me the tv and he explained to me that the tv is fine except for this minor issue. it turns on, you hear the little bleep about five times then you see a picture.
JA: Anything else you want the TV expert to know before I connect you?
Customer: how to fix the problem if we can
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

Please get me the model number off of the back of the TV so I can look up details on the set.

Expert:  Aric replied 4 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.