the remote on my smart tv
isn't working I have been through the troubleshoot guide and can't fix it
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: it is the same--has a keypad on the back, regular remote on the front
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, the roku works
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days, noticed the volume wouldn't work first changed batteries, rebooted etc
JA: Anything else you want the TV expert to know before I connect you?
Customer: no, thats about it