I just purchased a model D43n-E1 television and it seems to be working well except for one problem. I have connected a CD/VCR player to the TV as shown on page 13 of the VISIO installation guide, connection B. When I play the DVD, the images on the TV are correct except that there is no color, B/W.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: make VISIO, model D43n-E1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu works and the video from the satellite
receiver is fine, with color.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened the first time I connected a DVD player, which was not new. Today, I purchased a new DVD player and the picture on the TV is B/W.
JA: Anything else you want the TV expert to know before I connect you?