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Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 9869
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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It won't connect to Amazon or netflix, Not sure e43-c2? Menu

Customer Question

It won't connect to Amazon or netflix
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Not sure e43-c2?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Week or so...
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just happened Had tv for 1 year
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Does TV show any error message when run Amazon or Netflix app?

- Have you tried any other free app such as Youtube etc?

Customer: replied 1 month ago.
Only problem connecting through the remote to Amazon and netflix
Customer: replied 1 month ago.
It says network disconnected but wireless is showing that it's connected
Expert:  Shahid replied 1 month ago.

OK, lets try easy thing first.

Unplug TV power cord from power outlet for 10 minutes to reset the TV, replug back in and run Amazon and Netflix apps.

Do they work now?

Customer: replied 1 month ago.
No still not working
Customer: replied 1 month ago.
I unplugged router too and re booted still nonluck
Expert:  Shahid replied 1 month ago.

Sorry to hear that, have you tried to run Network Setup in TV menu to establish fresh wifi connection to router for internet?

Customer: replied 1 month ago.
Never mind just can't figure this out.
Expert:  Shahid replied 1 month ago.

Network setup procedure in TV is easy like you connect your laptop, tab or smart phone to wifi router.

Customer: replied 1 month ago.
I didn't think the $28 would come out of my account immediately. I thought it was a Free trial. I would like a refund please. Thanks
Expert:  Shahid replied 1 month ago.

Please contact customer service through main page link for any billing issue.