How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

What does the cable connection suppose to look like for a

Customer Question

What does the cable connection suppose to look like for a Samsung 4 UKD 6300 TV?
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: one day
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The TV menu worked yesterday. Roku works fine just no sound...
JA: How long has this been an issue? What happened right before this popped up?
Customer: One day...the TV was delivered yesterday. The Quick Set Up directions are deficient...
JA: Anything else you want the TV expert to know before I connect you?
Customer: How to set up the audio receiver to the TV so I can get sound?
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

Please postback with the details below so I can look up the equipment:

1) What is the full model number off of the back of the Samsung?

2) When you say "cable connection"- what are you referring to? Cable direct from wall to TV, HDMI connection, some other connection?

3) Which model Roku are you referring to here? What connections are being used (HDMI, or RCA RWY)?