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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sound but a black screen????? It's about 3yrs old,

Customer Question

I have sound but a black screen?????
JA: What's the model number of your TV? How old is it?
Customer: It's about 3yrs old, anLG and I am looking for the model#
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, I think so... It shows on the screen, but that is black
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 3hrs, just got up to feed my dogs
JA: Anything else you want the TV expert to know before I connect you?
Customer: I also am on a bell reciever
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the model number written on back cover of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.