How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14401
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
18621325
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

Perhaps the snow or the cold knocked out our signal. I have

Customer Question

Perhaps the snow or the cold knocked out our signal. I have tried pulling cables and restarting them, as well as pushing the red button. What now?
JA: What's the model number of your TV? How old is it?
Customer: I don't know. It's a 40" LG HDMI about four years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have the same problem on all three sets. I am working with the one at point of origin, figuring that is the key one.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only this evening. During and after the storm we had perfect reception.
JA: Anything else you want the TV expert to know before I connect you?
Customer: This happens occasionally, usually after bad weather.
Submitted: 4 months ago.
Category: TV
Expert:  Anthony_Infotech replied 4 months ago.

Hello

Welcome

Sorry you are having trouble here ,the first thing to do is this>

Please re-boot any satellite or cable box you may be using by unplugging the box from wall-power wait 5 mins then re-plug back in again, it will be a good idea to do the same with the TV at the same time.

We find software glitches within the box can cause this

Let me know how this works out, if it works out good would you please rate the answer positively by using the rating bar of stars usually at the top of the page with this post

Any issues let me know please or if this does not work let me know

Thanks again

Anthony

Expert:  Anthony_Infotech replied 4 months ago.

Is this working now please?

Anthony