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Hi , I`m Jack , I will be helping you today Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledgeBy the way , Pearl that greeted you is a computer so never mind the odd questions .
I take it that the volume on the bar itself still works normal ?
O.k then it would be the remote indeed that went defective and I found an original replacement at the link below for $20 , click this link ; http://www.newremotecontrol.com/samsung/catalog_item.php?catnum=AH5902733B
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