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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It seems I need to do a factory re-set. How do I do it?

Customer Question

It seems I need to do a factory re-set. How do I do it?
JA: What's the model number of your TV? How old is it?
Customer: Where do I get the model #. It is 3 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No just on our tv in the main room. The sun room, computer and phone all getall get Netflix.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since last thursday
JA: Anything else you want the TV expert to know before I connect you?
Customer: I was on the phone with Netflix for 2 hours last night and the technician is the one who told us to re-set.
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Could you please give me the tv`s model number written on the back cover ?

Customer: replied 4 months ago.
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Expert:  Jack replied 4 months ago.

Thanks and what have you tried up to now as far reset goes , anything ?

Or you just tried to figure out the internal software for Netflix ?

We are talking a built in app , is that correct ?

Customer: replied 4 months ago.
We have been waiting 10_15 minutes
Customer: replied 4 months ago.
OK let's continue
Expert:  Jack replied 4 months ago.

Sorry but I replied to you right away and I am the one who`s been waiting for you to answer my questions above

Just saw the phone offer by the way if that is what you mean

I cannot use the phone at this time and as I said above " I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge "

Expert:  Jack replied 4 months ago.

I`m sorry but I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 4 months ago.
We have done nothing so far
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

What is the exact problem or error you are having with netflix?