Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
What were you viewing a movie from- was it a Cable/SAT box, or a DVD player?
Have you tried switching over to the TV speakers to see if the sound works then? This would determine whether the soundbar or the TV is the root cause of the problem.
Thanks for the reply. This does point to a fault with the soundbar, and offhand- no there is not a reset button. I have a few things for you to check though:
1) What cabling is connected to the soundbar (RCA, etc.) and have you confirmed the cable is good by swapping it out with another?
2) Have you tried disconnecting the soundbar from power for 2 minutes, and then plugging it back in as a soft reset?
3) How long have you owned the soundbar for please (over or under a year)?
Thank you, ***** ***** those are the only user level steps that can be taken to correct this. Beyond that this does indicate a premature hardware fault with the soundbar- which is something we see commonly with Haier products unfortunately. In this case the soundbar would need to be repaired under their warranty.
Other than that, I'm sorry for the bad news and wish there were a quick fix.
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