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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a message on my tv" Simplink please try again," how

Customer Question

I have a message on my tv " Simplink please try again," how do I get rid of it?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: LG HDM/DVI 37LG30
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It shows up around 4pm on every channel, the message is about 4x6 inches in the middle of the screen appearing every 45 secs. and stays on for 15secs.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a TV owned by my grandson and he brought it to me over the Christmas season, he has never had this message when he had it!
JA: Anything else you want the TV expert to know before I connect you?
Customer: How can this be fixed?
Submitted: 8 days ago.
Category: TV
Expert:  Shahid replied 8 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 days ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 8 days ago.
Just a cable box
Customer: replied 8 days ago.
I thought this was free!!!!
Customer: replied 8 days ago.
Am I going to get help or not?
Expert:  Shahid replied 8 days ago.

This is pay per question/ answer website.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.