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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9673
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My tv and dvdplayer tells me I am not connected to the

Customer Question

my tv and dvdplayer tells me I am not connected to the internet
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: tv modelcode UN55ES7500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing like we cant get netflix
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: TV
Expert:  Shahid replied 14 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 14 days ago.

Is there other devices like laptop, tab, smartphone etc connected to same wifi router and working fine?

Customer: replied 14 days ago.
all is working its a smart tv but on homepage it says I am not connected
Expert:  Shahid replied 14 days ago.

OK, lets try easy thing first, unplug TV power cord from wall outlet for 10 minutes to reset the TV, replug back in, switch On the TV and check if TV gives same error?

If problem persist then you would need to go in TV menu and run Network Setup to establish wifi connection with router for internet.

I hope these info will help. If you have any additional questions, feel free to ask.