I am trying to activate a (Time Warner Cable) Cisco Digital Adapter to my Samsung UN40J520DAF TV. I have connected the HDMI
cable to the HDMI input and, using "source" on the remote, selected HDMI as my input source as directed. The adapter instructions further state that, to activate the adapter, using the TV remote I need to tune to the HDMI and I will see an activation screen with TWC's contact number. I have not received an activation number (or any picture other than snow). Since I initially selected HDMI as my input source do I need to tune to an HDMI (output?) again and, if so, how do I do it? Thanks for your help.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Samsung UN40J520D AFXZA. Per the Cisco Digital Transport HDA-RF2.2 adapter instructions provided by Time Warner Cable with the adapter, I have (1) connected the adapter to the cable outlet with a coax cable (2) attached the cable to the "Cable in" input on the back of the adaptor (3) connected the HDMI cable to the "HDMI output" on the adapter (4) connected the other end of the HDMI cable to the "HDMI 1 input" on the back of the TV (5) set the TV to HDMI as input source (by using the source button I selected HDMI I) and, (5) connected the power cord to the input adapter. As indicated, the green light on the front of the adapter is blinking. The instructions further say that, if a picture appears, I am activated. Since no picture appeared, the instructions further tell me to tune to the HDMI and I will see an activation screen. I do not have an activation screen. Since I selected HDMI initially, do I need to tune to it again as an output source? If so, how do I do this?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: While the on-line e-manual for the 5 series tells me to go to the Menu button on my remote and select input, then select HDMI as my source, my Menu screen does not contain this option. To select HDMI as my source with my remote I hit the "source" button and then select "HDMI l", which is what I did. The screen shows HDMI at the top but I have no picture or activation screen, only snow. I looked at the on-screen e-manual for my set and do not see how I can tune to the HDMI output - I only see reference to selecting HDMi as my source by using the "Source" button. Are there separate HDMI input and output selections? How can I set my TV to connect to the adapter so that I can receive cable TV?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Brand new TV. First time trying to connect to cable through the adapter. Had no such trouble with an earlier Samsung smart TV
when I was required to attach it to the same type adapter @ 2 years ago. My trouble then, and I assume will be with this TV as well, was finding the right code for the TV after activating the adapter. Right now I cannot access the activation screen on the TV.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Cannot think of anything at this moment. Thanks.