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Louie
Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Amazon prime video says samsung tv browser is not compatible

Customer Question

amazon prime video says samsung tv browser is not compatible to stream video. 2012 46" smart tv
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: yes 1012 model same message that browser is not compatible
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: using wifi access to internet
JA: How long has this been an issue? What happened right before this popped up?
Customer: just since letter from amazon saying i am a prime member not using streaming video
JA: Anything else you want the TV expert to know before I connect you?
Customer: att provider windows 10 on pc; call up internet on tv and try amazon.com/.. get message browser not compatible. using edge and explorer vs??
Submitted: 16 days ago.
Category: TV
Expert:  Aric replied 16 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 16 days ago.

What's the model number off of the back of the Samsung TV please?

Expert:  technicalcat replied 16 days ago.

Hello, and thank you for using this service.
I will help you now.

Do you still need help?

Customer: replied 13 days ago.
MY MODEL #UN46ES1650

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