How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The volume will not adjust. Volume level is at 100 but very

Customer Question

The volume will not adjust. Volume level is at 100 but very faint.
JA: What's the model number of your TV? How old is it?
Customer: Not sure the model, it is at my mother-in-laws apartment. Purchase it about a year ago.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu is working, only source is her cable feed, no volume on any channel.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been a couple of days, she told me she lost her picture, when it came back the sound issue started.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I think that's it..
Submitted: 3 months ago.
Category: TV
Expert:  Mike G. replied 3 months ago.

Hello, I am the technician assigned to help you and I will do my best to provide you with excellent service. I have been helping people like you on this site since 2009, which supports my livelihood. Every moment that I am helping you is on the honor system, until you submit a positive 3-5 star rating when I provide your answer.

I see you were chatting with the site's automated response system. Now that you are talking to a real technician, please reply asap so that I know you are ready to proceed.

We need the model number off the back of the tv?

Do you change channels with the original tv remote or a cable company remote?

Expert:  Mike G. replied 3 months ago.

Are you having website difficulties that are preventing you from replying?

Can you get the tv model number?

Do you change channels with the tv remote or cable co remote?