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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8614
Experience:  40 years experience as audio,video repair and installation tech
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I need to get a DVD out of a Sanyo DP32671 TV / DVD player,

Customer Question

I need to get a DVD out of a Sanyo DP32671 TV / DVD player, but the remote is missing.
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: Model no. DP32671, built about 2011
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I've never used the unit. I know there's a DVD inside it, but I have no means of controlling it except the eight buttons along the left side, above the DVD slot.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I plugged in the unit, hoping to watch the DVD and hoping the eight buttons would suffice.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nothing I can think of. Thank you.
Submitted: 10 days ago.
Category: TV
Expert:  Jack replied 10 days ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when ready ?

Customer: replied 10 days ago.
I'm ready.
Expert:  Jack replied 10 days ago.

Hello

Look on the left side (disc side) just above the disc slot there is a row of buttons , the lower /bottom one is EJECT

If that answers your question please do take the time to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .

Customer: replied 10 days ago.
I tried pressing the EJECT button several times, with power both ON and OFF, and nothing happened.
Expert:  Jack replied 10 days ago.

Well then this is more than a remote problem

Does the disc inside play ?

Expert:  Jack replied 10 days ago.

Are you sure there is a disc inside ?

Customer: replied 10 days ago.
No, it doesn't play. Nothing happens now. The very first time I inserted the DVD, the "opening screen" appeared, but I found now way to make it play using the buttons. After that, I couldn't get the DVD to eject.
Expert:  Jack replied 10 days ago.

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.

Expert:  Jack replied 10 days ago.

Power is the top button by the way

Expert:  Jack replied 10 days ago.

Channel up is play

Expert:  Jack replied 10 days ago.

channel up is play while in dvd mode

Try that reset

Customer: replied 10 days ago.
I pushed the power button and held it for 20 seconds.
Expert:  Jack replied 10 days ago.

Did you pull out the power cord during that time ?

Customer: replied 10 days ago.
I pulled the power cord before pushing the power button.
Expert:  Jack replied 10 days ago.

O.k then I will opt out and repost , perhaps someone here has an idea

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .
PS. DO NOT rate or it will hinder the repost .

Customer: replied 9 days ago.
24 hours have come and gone. I have waited about 40 hours, and still my problem is nowhere near solution. Please respond.