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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can only get NBC. I can't changed Chanel's turn on and off

Customer Question

I can only get NBC. I can't changed Chanel's turn on and off with remote, no display messages.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: No problem in the past. Sony I,m trying to find the booklet, I know it is a flat,wide screen
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing works except NBC and I can't control the sound on that.
JA: How long has this been an issue? What happened right before this popped up?
Customer: 24 hours . I think I sat on the remote.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, just please let me connect to the hockey game on Comcast sports network!
Submitted: 3 months ago.
Category: TV
Expert:  Jack replied 3 months ago.

Hi , I`m Jack , I will be helping you today
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge

Can you please send me a reply when ready ?

Expert:  Jack replied 3 months ago.

How do you receive your tv channels , antenna ,cable box or satellite box ?

Customer: replied 3 months ago.
Satellite box
Customer: replied 3 months ago.
Please cancel this
Expert:  Jack replied 3 months ago.

O.k then i dont know about the tv`s volume but the channel certainly gets changed at the dish receiver box

Is the dish remote doing anything at all or totally dead ?

Expert:  Jack replied 3 months ago.

Sorry but i dont do cancelling , you will have to go back to the home page

Customer: replied 3 months ago.
How do I get back to home page?