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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a vizier but the remote does not work. But the

Customer Question

I have a vizier but the remote does not work. But the Comcast remote is ok. The screen is a standard model on the screen instead than a HD screen
JA: What's the model number of your TV? How old is it?
Customer: Let me look.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: E320B1
JA: How long has this been an issue? What happened right before this popped up?
Customer: E242102
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: TV
Expert:  Shahid replied 17 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 17 days ago.

Can you please get me the correct model number of TV as you mentioned two different numbers, E320B1 and E242102?

Also, have you tried Vizio and cable remote and both don't work?