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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43364
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My picture is bigger than my screen, it is less than a year

Customer Question

my picture is bigger than my screen
JA: What's the model number of your TV? How old is it?
Customer: it is less than a year old i will go see what the model is
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: model un40h5003afxza I just saw that the picture is to big to day.
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect

Zoom

HD Zoom

Ratio

(#) symbol under the 9 key

Expert:  Aric replied 2 months ago.

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 2 months ago.

Do you need further assistance with this?

Expert:  Aric replied 2 months ago.

The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.