I cannot find my remote for my tv, so I cannot play a DVD
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Smart TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the tv menu works, everythig else works, but I cannot watch certain DVDs when I put them in my BluRay deice
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time I cannot watch the DVD Finding Dory. I can watch other DVDs..some
JA: Anything else you want the TV expert to know before I connect you?
Customer: Yes, how can I replace a remote for the TV, or how do I input the commands on the TV