Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
What is it that you are trying to connect to channel 4?
Okay so you do have a coax cable from the directv box to the vizio, correct?
Thats okay, just wanted to confirm the connection. Typically you'd use hdmi here, but I understand if you want to have dtv on 4 and the other channels accessed on the antenna via the same input mode. He will still have to remember to change over to the dtv remote to change satellite channels though.
You'll need the vizio on the TV/air input mode (not hdmi, etc)
then go into the vizio menu, and under the Channels section, then Auto Scan (program) and it should load the dtv up on channel 4 (make sure the box is on).
It is the one that looks like an antenna or radio tower.
Yes under settings first, sorry, then you'll see channels from there.
Well under settings you go to TUNER, it should be on AIR (not cable) mode, then you can choose the Auto Channel Search
Do you mean keep our chat?It will remain accessible to you here, or you could even print the page when we are done.
How is the scan going?
Well if it shows even 1 analog you're fine, one of them is the box.
It is a slow process but should get you there.
Are you sure the antenna is still connected?
It may be having trouble finding them with the box on. You can try scanning again with the box off.
Air is the same thing as antenna.
The item in the menu below auto channel search is partial
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
Yes it is additional, that is not covered by the chat.
Did it find any of your antenna channels?
Okay that is a conflict with the box itself, your model satellite is outputting a digital modulated signal.
What that means is that you can't use both together, you have to pick one or the other, so you'd use antenna on tuner, and you won't have any other choice but to use a different connection via hdmi.
This is simply a limitation of the tvs capabilities. My apologies for the news.
CEC has nothing at all to do with this, cec is a hdmi control protocol and would not affect the tuner.
It is quite possible that your box was update automatically with new software though that changed this.
You can also look in your box settings if it has a cable/air switching options.
That is more likely, yes. This is too old/basic of a tv to have had any updates of its own take place, though it could be a hardware defect with the internal tuner.
A hardware failure would not be at all surprising to see, your tv has lasted about 4 times what we'd expect from a vizio set.
A box adjustment may be possible, as mentioned, by looking for an air or cable mode within the box settings.
Beyond that, you can still use the systems, you just have to switch to a different connection such as hdmi.
Can you please look in the satellite box menu. I can't tell you exactly where that is because there are so many different versions,
but it will be called tv out or RF out typically.
I would look in the display section first
Okay look under satellite then
That is an unrelated setting as well.
It will be called RF or modulator
There should be some option for this, you can call directv, you could call directv and ask them, or even ask them to provide a new box.
Otherwise your best option here (and really the best option altogether) is to use the separate connections that I mentioned meaning to go to hdmi for the box.
Thank you, ***** ***** know how it goes with them, and if you need help getting the hdmi part set up I can guide you through that.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Thanks, ***** ***** luck!
It sounds like he updated you to a different box model, most likely so you could use the proper hdmi connections.
That is one option, you will get better quality picture/sound, and there are the added benefits that it simplifies everything to one input and remote, and to also have the ability to record those stations on the dvr like you do with the others.