Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Okay the MJ is the most likely problem here, either a faulty MJ adapter/device, or an account or connection issue.
Initially please disconnect power to your MJ box for a few minutes to reboot it, reconnect then test the line again.
Thanks for checking,
do you have access to any other phone, just a basic corded phone or a fax that you can plug into the MJ to test with?
You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish. That is not sent by me.
Please answer my earlier question.
Do you have any other phone line/service available, such as a normal landline?
That makes it difficult to properly diagnose and isolate this issue any further.can you call your MJ number from an external line (cell, neighbors, etc) and see if it rings, or if it goes directly to voicemail?
Thanks that does help,
that happens because your MJ is offline. There is nothing wrong with your panasonic phones.
If the reboot didn't help, and neither does USB, that confirms a hardware failure. Your MJ box is defective, and will need to be replaced.
You can try to contact MJ, but their support is notoriously poor or nonexistent, and ultimately they would just tell you to buy a new one anyway.
You can get one here: http://amzn.to/2iQOAQO
My apologies for the news.
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Thank you, ***** ***** a nice day,
You're very welcome.