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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Power on sound works no picture, le55a6r9a, tried all inputs

Customer Question

power on sound works no picture
JA: What's the model number of your TV? How old is it?
Customer: le55a6r9a
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tried all inputs no pic
JA: How long has this been an issue? What happened right before this popped up?
Customer: turned off last night working fine turned on this morning no picture
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

Sorry you are having trouble here, please press the menu button of the sets own remote control does the menu come up or not please?

Let me know

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself, only this texting method which I consider the best way forwards, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

Customer: replied 1 month ago.
nothing
nothing on other inputs either
turned off last night working fine turned on this morning and no picture