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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13952
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My 40 inch Vizia Roku smart TV will not come on. Vizio Roku,

Customer Question

My 40 inch Vizia Roku smart TV will not come on.
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: Vizio Roku
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It does not come on at all
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was playing Thursday morning ,but when I tried to turn it on after work it would not come o
JA: Anything else you want the TV expert to know before I connect you?
Customer: That's it.Thanks Pearl
Submitted: 17 days ago.
Category: TV
Expert:  Anthony_Infotech replied 17 days ago.

Hello

Welcome

Sorry for the initial questions they are computer generated, is there any power-light lit or blinking on the front of the set please?

How old is the set please?

Anthony

Customer: replied 17 days ago.
No .7 months old
Customer: replied 17 days ago.
I'm waiting on your response
Expert:  Anthony_Infotech replied 17 days ago.

OK you need to first bypass any surge protector you may be using by going straight to the socket with the TV , if that does not work try another socket anyhow, if still not functioning then you will need to call in the warranty on the set

Expert:  Anthony_Infotech replied 17 days ago.

Because it looks then like the power-board has gone down on the set and will need to be replaced

Expert:  Anthony_Infotech replied 17 days ago.

Let me know if you need more help, the set will have a 12 month manuf warranty

Expert:  Anthony_Infotech replied 17 days ago.

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony

Customer: replied 17 days ago.
I did what you suggested and the set still does not come on.How do I activate the warranty
Expert:  Anthony_Infotech replied 17 days ago.

Just give me a couple of mins so I can get that info for you

Expert:  Anthony_Infotech replied 17 days ago.
https://www.vizio.com/warranty <<click Please click the above link " how to get service" with info on phone numbers etc are there If you need more help let me know Please remember the rating thank you Anthony
Expert:  Anthony_Infotech replied 17 days ago.

Do you need anymore help please?

Expert:  Anthony_Infotech replied 11 days ago.

Just so you understand I do not receive anything for working with you on this until you rate the answer 3 to 5 stars with the rating bar of stars at the top of the page thank you, ***** ***** need anything else let me know.

Anthony