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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43932
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have an unusable signal on the main hopper. The other TV

Customer Question

I have an unusable signal on the main hopper. The other TV is working
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It's an older tv rca. It is not a flat screen. I believe it was made in the late 90s
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started. I pushed the channel changer when I was on the guide screen
JA: Anything else you want the TV expert to know before I connect you?
Customer: I can't think of anything else but another tv in the house has this issue,.
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

This can be caused by the TV's Input being changed, or Cable/SAT box needing to be rebooted.

Please unplug the Cable/SAT box from power and shut the TV off.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct Input.

Let me know what happens.

Expert:  Aric replied 4 months ago.

Please view my reply and follow those steps.

Expert:  Aric replied 4 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

Expert:  Aric replied 4 months ago.

Are you still having the same problem?