How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9131
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

The TV screen has a picture froma TV show I watched this

Customer Question

The TV screen has a picture froma TV show I watched this afternoon frozen on the screen.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Brand new, got for Xmas,Insignia NS-RC4N-17
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, menu works fine, all other TVs are working. I am presently resetting the Dish
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching TV this afternoon, the picture on the screen froze. Tried changing channels, nothing, so I turned the TV off. Turned it on a few minutes ago and the same picture is still on the screen.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

Hi , I`m Jack , I will be helping you today

First thing to do here ;

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.

You could unplug the cable box power cord as well during that time

Expert:  Jack replied 4 months ago.

Note that the cable box will take a couple of minutes to reboot