How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Small squares of advertising showing up on left side of

Customer Question

Small squares of advertising showing up on left side of screen.please tell me how to stop this
JA: What's the model number of your TV? How old is it?
Customer: It's a Smart TV only a few years old. I take that back. It is probably more like 8 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Usit works and it is on 3 Tvs
JA: How long has this been an issue? What happened right before this popped up?
Customer: yes and it involves 3 Tvs Nothing happened that we know of and we had direct tv tech out and replaced the lead in wiring into the house for a programming problem.He said we had to contact you for this which began about a week ago. Also why has the pictures on screen not at full screen as there are 3inch white bars along bottom and top. Thanks anyway you must be on break
JA: Anything else you want the TV expert to know before I connect you?
Customer: I do not think so
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 4 months ago.

1- Could you please get me the model number written on back cover of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 4 months ago.
Model# *****
ZYXEL 55670
Spa psk
Customer: replied 4 months ago.
If you cannot help this way just cancel this whole thing
Expert:  Shahid replied 4 months ago.

Above number seems model of wifi router.

Please look at back cover of TV for model number.

If you wish to cancel the question please contact customer service as I have no control over such matters.

Thanks.

Customer: replied 4 months ago.
I thought I was Getting a Samsung customer service tech
Expert:  Shahid replied 4 months ago.

Please contact customer service through following link/ number.

http://ww2.justanswer.com/help
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.