My smart tv
used to connect to the internet, but now I can't get it to connect. Have tried numerous times over several months but can't get it to configure
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Do you have suggestions, or is there a way to return it to factory settings to see if that will cause it to pick up the network?
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: model E390iA1 I have gone into menu: networks: wps and followed the instructions but it won't connect, I have clicked on my network when it appears and typed in the passwork, I have tried the manual setup but could not locate my subnet mask so I could not complete this.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu does work. None of the sources/inputs would connect using WPS
JA: How long has this been an issue? What happened right before this popped up?
Customer: It stopped working a few months ago--I do not know of any events leading up to this. It is a secondary tv, so not used all the time. When I discovered the problem, I put off dealing with it due to lack of time.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I changed routers a few months ago, but the tv would connect to the internet after that, so I don't think that is the problem.