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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22636
Experience:  Custom home theater installer, authorized dealer top brands.
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No power cherpping will not come on, Lf501em5f 3 years, Will

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No power cherpping will not come on
JA: What's the model number of your TV? How old is it?
Customer: Lf501em5f 3 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Will not come on no nothing
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last night hooking up a TV conveter box we have no cable
JA: Anything else you want the TV expert to know before I connect you?
Customer: Hope it's a easy fix

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising. These emerson tvs are built for a low price point, not for quality or reliability. It is normal and expected for them to last just a few years at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand and with the latest 4k picture quality, in the $400 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Hello, it appears your question is still open.
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Nathan

Customer: replied 2 months ago.
Going to buy a new one thanks for your help

You are very welcome,

Nathan

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