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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have model # ns-32dr420na16 and it was working fine on the

Customer Question

Hi I have model # ns-32dr420na16 and it was working fine on the internet and now all of a sudden came back from Christmas break and is given me an error code 014.30 it is in my office
JA: What's the model number of your TV? How old is it?
Customer: it is mfg date 2015 model # was on my last statement to you
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu works I put my internet in and password ***** still gives me same error code and something about mac blocking
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday I was watching Netflix and said I had no internet connection but all of our computers are working fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result.